SHIPPING POLICY

Welcome to Duckymaze!

As of now, we only ship products within the United States of America. Shipping within the USA is free; if the ship from “USA” option is selected at the product’s page.

Note: Duckymaze doesn’t manufacture any of the products. Duckymaze is a Dropshipping website store. 

This Shipping Policy applies to all products purchased through:

https://www.duckymaze.com

Duckymaze is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page.

In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.

Note: Duckymaze doesn’t manufacture neither produce any of the products on Duckymaze.com

FREE SHIPPING Within the USA

Duckymaze offers free shipping within the United States of America on all orders.

Orders are shipped and delivered on business days (Monday – Friday – 9:00 AM – 5:00 PM).

For security reasons, Duckymaze will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

ORDER PROCESSING TIMES

Orders will be sent within 2- 3 days after purchase.

SHIPPING TIMES

The products are sent directly by different suppliers carefully selected by Duckymaze from different parts of the world. Shipping times depend on the shipping logistics of those suppliers.

Approximate shipping times:

Worldwide shipping (Coming soon):

  • 4 weeks (all products – international suppliers)

U.S shipping:

  • 4 – 10 days (some products – U.S. suppliers)
  • 3 weeks (international suppliers)

Some products can be shipped directly from the United States, these products have special shipping times, depending on supplier. Please check the shipping conditions of each product. The product could ship from the United States but still might take up to 2 to 3 weeks to be delivered. Again, all free shipping within the US.

Note: Order processing times and shipping times are different.

SHIPMENT TRACKING

Duckymaze provide the tracking numbers, between 2-3 days after the order is placed. Once your order has been sent, a notification will be sent to the email address you provided at checkout. It will contain a tracking number so you can track your order to your door.

MULTIPLE ITEMS

Please note, orders of multiple items may be shipped in more than one delivery. this will be indicated by multiple tracking numbers on your shipping confirmation email.

CUSTOMS TAX

Please note that any extra costs related to import/customs tax are the responsibility of the buyer. Please check your own countries policy on importing goods, as we cannot provide this for you.

DELAYS

Duckymaze is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, Duckymaze is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.

UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, it is possible that the buyer must pick up the package at the post office of the corresponding country.

WRONG DELIVERY ADDRESS

Duckymaze will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.

SECURE DELIVERY ADDRESS

Duckymaze recommends customers provide a secure delivery address, for example your home or place of employment. We cannot deliver to PO box or parcel locker addresses. Orders to PO box or parcel locker addresses will be receiving an email to confirm a valid delivery address. Duckymaze is not responsible for lost/stolen parcels.

SHIPPING COMPLETED

Each delivery is considered made from the moment in which Duckymaze makes the product available to the buyer, which is materialized through the control system used by the courier company.

CONTACT INFORMATION

If you have any questions or if we can help with anything at all, please contact us through our contact page or contact at us: support@duckymaze.com